User Status Definitions

The chart below is a list of the different statuses used by CLEARED4: 

Status Definition Status Managed By User Status Refreshed Daily Health Data Retained
Live Status used for billing purposes. Live is defined as:
  • Survey taken
  • API, import or user update to a user record
  • Kit assigned/adding a medical record
  • Having a GreenPass or BluePass
  • Status change from Deactived to Active
  • Any Admin updates to a user record
 N/A Yes
Active Admin Yes Yes
Suspended Admin Yes Yes
Terminated Admin Yes Yes
Deactivated Admin No Yes
Deleted Admin No No

For user status defintions click here.

For information allowing deactivated users to reactivate their account, click here.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Related Articles