Zones: Creating a New Zone
You create a new zone by duplicating an existing zone. The new zone inherits all of the settings of the zone you duplicated, which can then be changed.
From the Settings tab -> Zone Management page:
Click the Duplicate button for the zone you want to duplicate.
-- The Default Zone is created when your organization is created.
-- You can create up to three zones. Adding more than three zones may be subject to billing.
Enter a Name and a Code. Spaces are not allowed in the Code field.Optionally, enter a Description.
Click the Duplicate button.
The zone is now available in the Current Zone drop-down menu on the Settings tab, and from the Zone drop-down menu on a user's profile.
You can update the zone settings, such as the Default Language or the Contact Email and ReplyTo Email addresses from the Zone Info page on the Settings tab.
When a user is assigned to a zone the email address in the ReplyToEmail field takes precedence over the email address in the Contact Email field.